Customer Service Excellence Award
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Customer Service Excellence Award

Hatzopoulos was recognized as the Best in Customer Service at the 8th edition of the Customer Service Excellence Awards organized by the Customer Service Institute! #proudtoserve

The Greek Customer Service Institute is the national customer service body that provides education, certification and recognition to organizations in Greece in the field of service excellence since 2004. The annual Customer Service Excellence Awards event, recognize organizations and individuals that have implemented successful customer service strategies. The judging team is comprised by high-profile company executives and university academics assessing performance on the basis of specific criteria via 2-step process. This year, at the 8th edition of the awards, Hatzopoulos was recognised as the Best in Customer Service among numerous large, customer-care-oriented Greek companies.

In the highly competitive and at the same time most prestigious awards category, Hatzopoulos achieved the highest recognition level, thanks to our client-centric corporate culture. The Absolute Customer Care has always been at the epicentre of our success and it pervades all organizational levels and departments. It has become second nature for our Customer-service team to operate around the principle of speedy and accurate feedback; the Production team makes every possible effort to fulfill any request; the Sales and Marketing teams contribute by adopting a purely consultative approach to assist clients and employing systematic methodologies to measure KPIs associated with customer-care training programs, the relevance of the message we put across through diverse communication channels/social media and the overall customer experience.

It is that ingrained customer-care philosophy that enables us to continually redefine the term "exceptional service" and attain the ever-improving service standards that our clients in 30 countries have grown accustomed to.